Clinics

A missed call is a missed appointment

When reception cannot pick up, the patient calls the next clinic. Estacell makes missed calls visible, reminds someone to call back, and confirms the appointment over WhatsApp.

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Missed-call alerts WhatsApp reminders A clean panel, nothing spare
Sound familiar

A typical day on the clinic phone

  • Calls that arrive while reception is busy go unanswered and leave no trace anywhere.
  • A patient forgets, the chair sits empty, and nobody reminded them beforehand.
  • The person asking about prices on Instagram and the one on the phone are the same patient, in two different places.
  • How many people called about which treatment, and how many booked — nobody measures it.
A clinician on the ward
The quiet loss
Every unanswered call may be an appointment request that never reached you. Estacell lists them.
What changes

The system keeps what reception misses

Missed-call list

Every unanswered call opens a record, creates a contact if the number is new, and puts a callback on someone’s list.

One inbox per patient

WhatsApp, Instagram and the phone sit under the same patient, so you can see who asked what at a glance.

Patient card

Past conversations, booked appointments and notes — on screen the moment they call.

Appointment reminders

An automatic WhatsApp reminder before the appointment; fewer empty chairs.

Call summaries

A long phone call becomes a few lines: what was asked, what was said.

Reporting by treatment

How many calls came in about each subject and how many turned into appointments — measured through tags.

Clinic setup

What happens when you pick "clinic"

The panel gets simpler: real-estate contracts and listing modules never appear in the menu. You can turn them on any time.

Appointments on by default

Calendar, reminders and confirmation messages ready from day one.

Contracts module off

The real-estate contracts a clinic will never use do not clutter the menu.

Track treatments with tags

Tag the conversation by subject and the report builds itself.

Your own database

Patient messages and recordings stay in your clinic’s own database, not a shared table.

FAQ

For clinics

Is this a patient record system?
No, and we do not present it as one. Estacell handles the communication side: calls, messages, appointments and follow-ups. Your existing system stays in place for medical records, prescriptions and billing.
Is patient data safe?
Every company gets a separate database and messages do not leave it. That said, health data is a special category of personal data: your clinic decides what goes into the panel, and the responsibilities of the data controller remain yours. Details on our data protection page.
Do reminders need a separate SMS package?
Not if you send them over WhatsApp — Meta’s own message fee applies. If you prefer SMS, you need SMS credit from your provider.

Call your own office and watch it appear

Connect your switchboard and one social account, message yourself, and see both land in the same inbox. That’s the whole demo.

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