Phone WhatsApp Instagram TikTok +3 more channels

Every conversation your business has, in one box.

Estacell plugs into your phone system and every social channel. Your team sees who is calling before they pick up — with the Instagram message that customer sent last week already on screen.

Start 15-day free trial Book a demo

No credit card · switchboard connected in ~10 minutes

Instagram

TikTok

app.estacell.com / inbox

All channels7

Calls

Contacts

Appointments

Reports

Merve Aydın

Ringing on ext. 102 · +90 532 118 44 07

Ringing

Tolga Kaya

Is Thursday morning still fine?

@evrenyildiz

Commented: “Is this one still available?”

New

selin.dgn

Sent a message about your latest video

22m

BÖ

Burak Öztürk

Thanks — see you Saturday.

Closed

AI call summary · Merve Aydın

Third call this month. Wants a Saturday viewing for the 3+1 on Barbaros Blvd. Budget confirmed at ₺4.2M. Also messaged on Instagram two weeks ago.

Answered on ext. 102Sales queue · 4 sec wait

All of it lands in one shared inbox

Phone WhatsApp Instagram TikTok Messenger Telegram Email Web chat Phone WhatsApp Instagram TikTok Messenger Telegram Email Web chat

channels, one inbox

400ms

card on screen before pickup

days free, no card

~10 min

to connect your switchboard

Every channel

Seven places customers reach you. One place you answer.

Nobody watches seven apps at once. Estacell pulls every channel — the phone included — into a single queue with one history per person.

Phone system NetGSM & more

WhatsApp Business Official API

Instagram DM + comments

TikTok DM + comments

Messenger Page inbox

Telegram Bot or number

Email & web chat Widget included

Shared inbox1 thread per person

Merve Aydın

Call → Instagram → WhatsApp

now

selin.dgn

TikTok DM · assigned to Erhan

22m

@evrenyildiz

Instagram comment · reply sent

Closed

Tolga Kaya

WhatsApp · appointment confirmed

Closed

How it works

Built around the phone, not bolted onto it

Message-first tools treat calls as an afterthought. For most small businesses, the phone is still where the money is.

While it rings

Your team knows who is calling before they say hello

The switchboard tells us a line lit up. We look the number up and push the customer card to whoever’s extension is ringing — on the desktop and on the phone.

Name, history, open deal and the last note
Messages from every other channel, in the same view
Unknown number? A contact is created automatically

Incoming · ext. 102

Merve Aydın — 3rd call this month, viewing booked for Saturday.

One thread

A call, a TikTok DM and an Instagram comment are one conversation

Not three apps and a guess. Estacell matches people across channels, so the history stays with the person — not with the app they happened to use that day.

Reply from the same screen, on any channel
Saved replies, internal notes, and tags
Nothing gets answered twice or missed

Two people shaking hands over a closed deal

Deal closed

First touch was an Instagram comment. Closed on the phone eleven days later.

After the call

Recorded, summarised and assigned — before you put the phone down

Every call is transcribed and summarised, then routed to the right person by region, listing owner or round robin. Nobody re-types a note.

Searchable transcript and recording
Automatic follow-up reminders
Missed-call alerts to the manager

AI summary

Wants a Saturday viewing for the 3+1 on Barbaros Blvd. Budget confirmed at ₺4.2M.

Industries

The panel shapes itself to your business

Pick your industry at sign-up and Estacell turns on the modules that matter — and hides the ones that don’t.

Real estate Handing over the keys to a new home

Estate agencies

Route the caller to the agent who owns the listing. Contracts, e-signature and viewing appointments are built in.

Listing owner routing

Health

Clinics

Appointment reminders over WhatsApp, missed-call callbacks, and a clean patient history — without the paperwork modules you’d never open.

Appointment reminders

Service

Workshops & field service

Jobs raised from a call, status messages sent automatically, and a cash ledger for the counter.

Job from call

Customers

Teams that stopped losing calls

“We used to answer the phone blind. Now the card is already open — the agent knows it’s the third call and what was promised last time.”

Selin Doğan

Sales lead · estate agency

“Instagram, WhatsApp and the phone were three different people’s jobs. Now it’s one queue and I can actually see who answered what.”

Emre Yıldız

Owner · service workshop

“The missed-call alert alone paid for it. We call people back the same hour now instead of the next morning.”

Dr. Kaan Arslan

Clinic manager

Pricing

Start free. Pay when it earns its place.

Fifteen days, every feature, no card. Cancel from the panel whenever you like.

Starter

One team, one number.

₺1.490 / month

5 users
3.000 calls / month
1 messaging channels
Switchboard integration
Mobile app

Start free

Growth

The whole office on one queue.

₺2.990 / month

15 users
15.000 calls / month
3 messaging channels
Live switchboard screen
AI call summaries
Cash ledger

Start free

Pro

Multiple branches, every channel.

₺5.990 / month

50 users
100.000 calls / month
10 messaging channels
Contracts & e-signature
Outbound call campaigns
Priority support

Start free

FAQ

Questions we get asked

Do I have to change my phone system?

No. Estacell connects to the switchboard you already use — NetGSM today, with more providers being added. You paste one address into your provider’s panel and calls start appearing in the inbox.

What happens when the trial ends?

Nothing is deleted. The panel becomes read-only: you can still see and export everything. Pick a plan and you carry on exactly where you left off. Data is kept for 30 days after that.

Is TikTok really supported?

Yes — direct messages and comments, in the same inbox as everything else. Instagram, Messenger, WhatsApp Business, Telegram, email and web chat are all included too.

Where is my data stored?

Every company gets its own separate database — not a shared table with a customer column. Call recordings and messages never leave your company’s own store.

Can my team use it on the phone?

Yes. The mobile app shows the ringing caller as a card, lets agents call back through the switchboard, and pushes missed-call alerts.

Is it available in Turkish?

Yes — the whole product and this site are available in English and Turkish, and you can set the language per user.

Call your own office and watch it appear

Connect your switchboard and one social account, message yourself, and see both land in the same inbox. That’s the whole demo.

Start 15-day free trial Talk to us

No credit card · cancel any time · your data stays yours