Phone WhatsApp Instagram TikTok +3 more channels

Every conversation your business has, in one box.

Estacell plugs into your phone system and every social channel. Your team sees who is calling before they pick up — with the Instagram message that customer sent last week already on screen.

Start 15-day free trial Book a demo

No credit card · switchboard connected in ~10 minutes

WhatsApp
Instagram
TikTok
app.estacell.com/cagrilar/canli Live
Inbox7
Calls
Live switchboard
Contacts
Reports
Incoming callOn call · ext. 102 · 00:04
On call
MA
Merve Aydın
+90 532 118 44 07
Known customer
3rd call this month Messaged on Instagram Viewing Sat 10:00
Last note · Erhan · 2 weeks ago

Asked for photos of the 3+1 on Barbaros Blvd and the service charge. Follow-up was promised.

Answer Transfer Open card
MA
Merve Aydın3 channels · one conversation
Incoming call · 3 min 12 s · ext. 102
Do you have photos of the 3+1 on Barbaros?
Hi Merve, I’ve just sent the photos over WhatsApp.
Could I see it Saturday morning?
WhatsApp Of course — does 10:00 work?
Merve AydınCall · 3:12 · Erhan, ext. 102
3:12
AI call summary

Third call this month. Wants a Saturday viewing for the 3+1 on Barbaros Blvd. Budget confirmed at ₺4.2M. Also messaged on Instagram two weeks ago.

Budget₺4.2M ViewingSat 10:00 Next stepSend the photos
Assigned to Erhan · follow-up reminder Fri 17:00
2In queue
0:18Longest wait
3/6On calls
ER
ErhanExt. 101
On call 02:14
ZE
ZeynepExt. 102
Ringing
BU
BurakExt. 103
Available
AY
AyşeExt. 104
On call 07:41
ME
MertExt. 105
On break
DE
DenizExt. 106
On call 00:38
Incoming calls128+12%
Answered%96+4
Messages342+8%
Hourly volume · today CallsMessages
09
10
11
12
13
14
15
16
17
18
Phone %38WhatsApp %31Instagram %17TikTok %9Other %5
All of it lands in one shared inbox
Phone WhatsApp Instagram TikTok Messenger Telegram Email Web chat Phone WhatsApp Instagram TikTok Messenger Telegram Email Web chat
7
channels, one inbox
400ms
card on screen before pickup
15
days free, no card
~10 min
to connect your switchboard
Every channel

Seven places customers reach you. One place you answer.

Nobody watches seven apps at once. Estacell pulls every channel — the phone included — into a single queue with one history per person.

Phone system NetGSM & more
WhatsApp Business Official API
Instagram DM + comments
TikTok DM + comments
Messenger Page inbox
Telegram Bot or number
Email & web chat Widget included
Shared inbox1 thread per person
MA
Merve Aydın
Call → Instagram → WhatsApp
now
SD
selin.dgn
TikTok DM · assigned to Erhan
22m
EY
@evrenyildiz
Instagram comment · reply sent
Closed
TK
Tolga Kaya
WhatsApp · appointment confirmed
Closed
Product tour

Your team, AI and automation at the same desk

Part of the work your team does, part of it AI prepares, and the rest simply happens while you are away.

Everyone sees their own work, and no conversation is left without an owner.

Barbaros 3+1 · incoming ERErhanListing owner · Ext. 101

The call rings at the right desk

Routed by area, by listing owner, in rotation, or to whoever spoke to them last time.

Team note · hidden from customer

Zeynep, Saturday’s viewing is yours. The key is at the office.

Hot buyer3+1Barbaros

Team notes the customer never sees

Message a teammate inside the call, label the number, bring a second agent in on the account.

Incoming call · 3:12Erhan · today 11:04
Note addedAsked for photos and service charge
Viewing bookedSaturday 10:00 · Zeynep

The whole history on one timeline

Calls, notes, appointments and who did what — newest first, on the customer card.

How it works

Built around the phone, not bolted onto it

Message-first tools treat calls as an afterthought. For most small businesses, the phone is still where the money is.

While it rings

Your team knows who is calling before they say hello

The switchboard tells us a line lit up. We look the number up and push the customer card to whoever’s extension is ringing — on the desktop and on the phone.

  • Name, history, open deal and the last note
  • Messages from every other channel, in the same view
  • Unknown number? A contact is created automatically
An agent taking a call in a busy office
Incoming · ext. 102
Merve Aydın — 3rd call this month, viewing booked for Saturday.
One thread

A call, a TikTok DM and an Instagram comment are one conversation

Not three apps and a guess. Estacell matches people across channels, so the history stays with the person — not with the app they happened to use that day.

  • Reply from the same screen, on any channel
  • Saved replies, internal notes, and tags
  • Nothing gets answered twice or missed
Two people shaking hands over a closed deal
Deal closed
First touch was an Instagram comment. Closed on the phone eleven days later.
After the call

Recorded, summarised and assigned — before you put the phone down

Every call is transcribed and summarised, then routed to the right person by region, listing owner or round robin. Nobody re-types a note.

  • Searchable transcript and recording
  • Automatic follow-up reminders
  • Missed-call alerts to the manager
A manager on a call reviewing the day
AI summary
Wants a Saturday viewing for the 3+1 on Barbaros Blvd. Budget confirmed at ₺4.2M.
Modules

Everything an office needs, in one panel

No separate tools, no separate subscriptions. Whatever your industry doesn’t use, the panel simply doesn’t show.

Caller card while it rings

Name, history and last note on the screen of whoever’s extension is ringing.

Growth+

Live switchboard

Who is on a call, who is free, how many are waiting in the queue.

Shared inbox

Seven channels, one conversation per person.

Growth+

AI summaries

Every call is transcribed and summed up in a few lines.

Automatic routing

By area, by listing owner or in rotation — no conversation left without an owner.

Missed-call alerts

An unanswered call becomes an alert and a call-back task.

Call-back list

Calls marked “call back” wait on the list together with their note.

Per-number collaboration

Add a second agent to a number and they get full access to all of that person’s calls.

Transfer and takeover

Move a live call to another extension, talking to your colleague first if needed.

Pro+

Contracts and e-signature

Send a contract from inside the conversation and collect the signature by SMS.

Growth+

Cash book

A simple book for money in and out, with SMS-signed receipts.

Mobile app

The ringing call as a card in your pocket; iOS and Android.

See every feature
Mobile app

The team away from the desk sees the same card

Half the team is in the field, on the road or at a viewing. The app puts the same customer card on their phone — while it is still ringing.

  • The card appears while the phone rings
  • Alerts arrive even when the app is closed
  • One-tap call-back through the switchboard
  • Recordings and AI summaries on the go
iOS and Android In every plan No extra charge

Store release is on its way: today it is available through Android closed testing and iOS TestFlight.

Explore the mobile app
Security

Your data is yours — not a row in someone else’s table

Most software keeps every customer in one database with a “company” column in between. Estacell gives every company its own database.

A separate database per company

Your calls, recordings and messages never share a table with another company’s data.

Keys stored encrypted

WhatsApp and other channel keys are encrypted with AES-256; the panel only ever shows the last four characters.

Role-based access

Owner, admin, agent: everyone sees only what they need to see.

Nothing deleted when the trial ends

The panel turns read-only and your data is kept for another 30 days.

Accounts close, history stays

A departing employee’s account is closed, not deleted — call history never loses its owner.

Everything can be exported

Even on a locked account you can still view and export your data.

Industries

The panel shapes itself to your business

Pick your industry at sign-up and Estacell turns on the modules that matter — and hides the ones that don’t.

Real estate Handing over the keys to a new home

Estate agencies

Route the caller to the agent who owns the listing. Contracts, e-signature and viewing appointments are built in.

Listing owner routing
Health A clinician on the ward

Clinics

Appointment reminders over WhatsApp, missed-call callbacks, and a clean patient history — without the paperwork modules you’d never open.

Appointment reminders
Service A technician working on a vehicle

Workshops & field service

Jobs raised from a call, status messages sent automatically, and a cash ledger for the counter.

Job from call
Customers

Teams that stopped losing calls

“We used to answer the phone blind. Now the card is already open — the agent knows it’s the third call and what was promised last time.”

Selin Doğan
Sales lead · estate agency

“Instagram, WhatsApp and the phone were three different people’s jobs. Now it’s one queue and I can actually see who answered what.”

Emre Yıldız
Owner · service workshop

“The missed-call alert alone paid for it. We call people back the same hour now instead of the next morning.”

Dr. Kaan Arslan
Clinic manager
Setup

Your first call on screen in ten minutes

No installation team, no servers, no new phone system. Three steps, about one coffee.

1
[email protected] 4821 Industry: Real estate

Open your account

Verify your email and pick your industry; the panel simplifies itself around it.

2
Your switchboard webhook
app.estacell.com/webhook/••••••CopyCopied
First call received

Paste the switchboard address

Copy your private link and paste it into the notification field of your phone-system panel. Calls start flowing in.

3
WhatsApp
Instagram
TikTok

Connect your channels

Add WhatsApp and your social accounts from the Channels screen, test the connection and switch it on.

Phone-system providers NetGSMReady VerimorSoon TwilioSoon
Pricing

Start free. Pay when it earns its place.

Fifteen days, every feature, no card. Cancel from the panel whenever you like.

Starter

One team, one number.

₺1.490 / month
  • 5 users
  • 3.000 calls / month
  • 1 messaging channels
  • Switchboard integration
  • Mobile app
Start free
MOST POPULAR

Growth

The whole office on one queue.

₺2.990 / month
  • 15 users
  • 15.000 calls / month
  • 3 messaging channels
  • Live switchboard screen
  • AI call summaries
  • Cash ledger
Start free

Pro

Multiple branches, every channel.

₺5.990 / month
  • 50 users
  • 100.000 calls / month
  • 10 messaging channels
  • Contracts & e-signature
  • Outbound call campaigns
  • Priority support
Start free
FAQ

Questions we get asked

Do I have to change my phone system?
No. Estacell connects to the switchboard you already use — NetGSM today, with more providers being added. You paste one address into your provider’s panel and calls start appearing in the inbox.
What happens when the trial ends?
Nothing is deleted. The panel becomes read-only: you can still see and export everything. Pick a plan and you carry on exactly where you left off. Data is kept for 30 days after that.
Is TikTok really supported?
Yes — direct messages and comments, in the same inbox as everything else. Instagram, Messenger, WhatsApp Business, Telegram, email and web chat are all included too.
Where is my data stored?
Every company gets its own separate database — not a shared table with a customer column. Call recordings and messages never leave your company’s own store.
Can my team use it on the phone?
Yes. The mobile app shows the ringing caller as a card, lets agents call back through the switchboard, and pushes missed-call alerts.
Is it available in Turkish?
Yes — the whole product and this site are available in English and Turkish, and you can set the language per user.

Call your own office and watch it appear

Connect your switchboard and one social account, message yourself, and see both land in the same inbox. That’s the whole demo.

Start 15-day free trial Talk to us

No credit card · cancel any time · your data stays yours